Crisp

Support gets messy fast. A visitor pings you on the website chat, a customer follows up on WhatsApp, someone else emails the same question for the third time this week, and your two-person team is copy-pasting answers across four tabs. Each new channel adds another inbox to watch, and the repetitive questions never stop. Crisp is built for exactly that problem: it pulls every conversation into one shared inbox and puts an AI agent in front of it to answer the easy stuff before a human has to.

The pitch on crisp.chat is direct: "Automate 50% of your inquiries with AI." The AI agent, which Crisp calls Hugo, is set up in four steps. You train it on your website (Crisp crawls it for you), PDFs and Knowledge Base articles, build a workflow in a no-code builder or start from a template, deploy it to a channel like the web widget, WhatsApp, Messenger, Instagram or email, then review its conversations and fix bad answers. Around that sits the rest of a helpdesk: a chat widget with SDKs for iOS, Android and React, a built-in CRM, a knowledge base, ticketing, a status page, analytics and marketing campaigns. If you're not ready to let an AI talk to customers, you can use the same no-code tooling for internal automations instead.

The pricing story is the other half of the appeal. Crisp advertises flat pricing to lower your cost per agent, which is a deliberate contrast to per-seat helpdesks. There's a Free Forever plan with 2 seats and a shared inbox, paid plans start at $25/mo, and every new account gets a 14-day trial of all features with no card required. The catch: the free plan includes no AI credits, so the headline AI agent is something you'll be paying for. Crisp says 10,000 companies use it, and it's a sensible pick if you want chat, inbox and AI in one place without stitching together three tools.