Tidio

Picture a Shopify store at 11 p.m. A shopper is on the product page, unsure which size to pick, and nobody's online to answer. With Tidio, that chat goes to Lyro, its AI agent, which recommends a product, nudges the shopper back to an abandoned cart, or grabs an email for later. The next morning you can open one report and see what that conversation actually earned. That's the workflow Tidio is built around: turning support chats into tracked sales, leads and bookings, not just closed tickets.

The pitch on tidio.com is blunt: "Every conversation earns or costs you." Lyro is trained on your own verified data sources, answers only from that data, and says "I don't know" instead of guessing. When a case gets complicated, it hands off to your team with full context, so a human isn't starting from scratch. Around Lyro sit the pieces you'd expect from a support platform: Live Chat, a Help Desk for tickets across channels, Flows for proactive automations, and Lyro Smart Actions for capturing leads and booking calls while you're offline. Tidio says its customers average a 75% resolution rate with Lyro, and one brand attributed $66K+ in revenue to Lyro chats.

The numbers behind it are solid for a tool in this space: 300,000+ businesses, a 4.6 rating on G2 from 1,900+ reviews, and 4.8 on the Shopify App Store. There's a free plan forever, paid plans start at $29/mo, and you can cancel in two clicks. The catch is that the revenue angle is clearly tuned for ecommerce. If you run a SaaS help desk where nobody's buying anything mid-chat, you'll get a capable AI support agent, but the attribution features won't matter much to you.